Return & Exchange Policy

Here at Charley's Closet Boutique, we assure you the best quality items. Please take a minute to read through our return & exchange policy. The return policy varies for different items. 

FREQUENTLY ASKED QUESTIONS

Visit our returns center for online purchases

1. Enter your order number and email address to start

2. Follow the instructions and select the items you want to return

3. Once your request is approved, you will get a confirmation email with shipping guidelines.

Return is initiated within 30 days from the fulfillment date

Item(s) aren't worn, damaged, washed, ripped, or torn

Items don't show any evidence of wear, including sweat or deodorant stains

Item(s) still have tags attachedIn unused and resellable condition

What are the guidelines for returnable and exchangeable items in store?

Return or exchange is initiated within 30 days from the date of purchase for store credit

Items bought online and in store can be returned in store for store credit

Item(s) aren't worn, damaged, washed, ripped, or torn

Items don't show any evidence of wear, including sweat or deodorant stainsItem(s) still have tags attached

In unused and resellable conditionOnce an exchange is initiated, your purchase is considered final sale

The following items cannot be returned:

Gift cards

Discounted items (if applicable). All sale items are FINAL SALE.

Items sold during a warehouse sale.

Items received through giveaways

Accessories, hair accessories, jewelry, sunglasses, and handbags

Bodysuits, intimates, and swimwear

For instructions on how to ship the returned items, refer to our returns center.

Charley's Closet Boutique can provide a return label to you for $9 USD for Canada and USA orders. 

For international orders, the customer is responsible for purchasing and shipping out the items back to us.

If the purchased product is faulty, reach out to us within 30 days of the fulfillment date. 

The following refund options are supported:

If your return is accepted and initiated within the 30 days allowed, you will receive store credit in the amount of the returned items via gift card. Store credit gift cards do not expire. 

If you have any inquiries regarding return, exchange, or refund, reach out to us at info@shopcharleyscloset.com. Thank you!

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