Return & Exchange Policy

Here at Charley's Closet, we assure you the best quality items. Please take a minute to read through our return policy. The return policy varies for different items. 

How do I return?
  • Visit our returns center for online purchases or visit us in store
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable? 
  • Within 14 days from the date of delivery
  • Item(s) aren't worn, damaged, washed, ripped, or torn
  • Items don't show any evidence of wear, including sweat or deodorant stains
  • Item(s) still have tags attached
  • In unused and resellable condition
What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Discounted items (if applicable)
  • Items received through giveaways
  • Accessories and handbags
  • Bodysuits, intimates, and swimwear
The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We only allow in-store purchases for exchange at this time.

What are the refund options?

The following refund options are supported:

  • Refund to store credit in the form of a gift card 
How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval in the form of store credit.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us. Thank you!

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